Native integration on the roadmap
Shipping
Shiprocket + Instagram DM automation
Connect Shiprocket so customers get proactive Instagram DMs at each delivery milestone - shipped, out for delivery, delivered, or RTO - cutting down "where is my order?" messages.
Use cases
What you can do with IGMsg + Shiprocket
DM customers automatically when their order is shipped, out for delivery, or delivered.
Send the tracking link straight to the buyer's Instagram inbox.
Flag RTO (return-to-origin) risks and nudge customers to confirm their address.
Reduce repetitive "where is my order?" DMs with proactive status updates.
Setup
How to connect Shiprocket with IGMsg today
A one-click native Shiprocket integration is on our roadmap. In the meantime, here are the reliable ways to connect the two right now - both fully supported.
1
Link Shiprocket inside the DM
The simplest path: put your Shiprocket link - a checkout, form, page, or invite - into the automated DM. When someone comments your keyword or replies to your Story, they get it instantly. Works today, no setup required.
2
Connect via webhooks & REST API
For two-way data, use IGMsg's REST API and HMAC-signed webhooks. Fire Shiprocket actions from a new keyword match, DM sent, or Story reply - directly or through your own automation tool.
FAQ
Shiprocket integration - FAQ
Can IGMsg send Shiprocket tracking updates via DM?
A native Shiprocket integration is on the roadmap. Today you can forward Shiprocket shipment webhooks to IGMsg's REST API/webhooks to trigger status DMs, or include tracking links in your automated replies.
Will this reduce WISMO queries?
Yes - proactive delivery DMs are one of the most effective ways to cut "where is my order?" support volume.
Keep reading
Guides for Shiprocket + Instagram DMs
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