Questions about IGMsg, answered

IGMsg is an Instagram DM automation tool. When someone comments a keyword on your post, Reel or Live, or replies to your Story, IGMsg sends them a DM within seconds - usually with a link, a payment link or a question that captures their email or phone number. It runs on Meta's official Instagram API. How comment-to-DM works →

Yes. The Starter plan is free forever with no card: 1 Instagram account, 3 automations and 500 DMs a month. Paid plans start at $7/mo for 5,000 DMs, and Pro at $14/mo is unlimited. Create a free account →

About two minutes: sign up, connect your Instagram account with Instagram login, pick a post, type a keyword, write the DM and switch it on. No code. Step-by-step guide →

Instagram Professional accounts - Business or Creator. Switching is free and takes about 30 seconds in Instagram settings. Personal accounts can't use Meta's messaging API, so no tool can automate DMs on them legitimately. Connect your account →

No. IGMsg connects with Instagram login, so you sign in with your Instagram Professional account directly.

Starter is free. Creator is $7/mo or $59/yr with 5,000 DMs a month and no IGMsg branding. Pro is $14/mo or $99/yr and includes unlimited DMs, follow-ups, lead export and no IGMsg branding. Business is $49/mo or $399/yr with 5 Instagram accounts, 5 teammates, the API and the AI inbox agent. Indian buyers can pay in rupees with UPI. See all plans →

No. IGMsg plans are flat, with no contact limit, and Pro has unlimited DMs, so a Reel that goes viral doesn't move you to a more expensive tier. ManyChat prices by contacts - its free plan covers 25 contacts and Essential covers 250. IGMsg vs ManyChat →

New comments stop getting automated DMs until the limit resets on the 1st, or until you upgrade. Your automations stay as they are; upgrading turns DMs back on straight away. This is the most common reason people upgrade: a post takes off and the free 500 DMs run out mid-month. Compare plans →

Yes. In India every plan, including the lifetime deal, is billed in rupees through Razorpay - UPI, Indian cards and netbanking all work. Outside India you pay in US dollars by card.

You don't need one - the free plan never expires, so you can test on a real post first. Your first paid subscription also has a 14-day money-back guarantee. Refund policy →

Yes. Pro is $99/yr instead of paying monthly all year, which works out to $8.25/mo.

Yes: Lifetime Pro and Lifetime Pro + AI are one-time payments with unlimited DMs and no renewals, limited to 100 seats. The lifetime page shows the live price and seats left. Lifetime deal →

Yes. Cancel from the billing page and you keep the plan until the end of the period you paid for. Upgrades happen in place, and you are never billed for two plans at once.

Start on the free plan and test one post. Move to Creator when you run past 500 DMs a month, and to Pro for unlimited DMs, follow-ups, lead export or one automation on every post. Choose Business if you run several brands or clients, need teammates, the API or the AI agent that answers DMs for you. Pricing →

Yes. IGMsg uses Meta's official Instagram Messaging API, the same route Meta built for businesses to answer comments and messages. It never asks for your password, never scrapes, and never automates likes, follows or cold DMs. Is DM automation allowed? →

Accounts get penalised for bot behaviour: password-sharing tools, mass follows, scraping and cold DMs. Replying by DM to someone who commented on your post is the use Meta's API is built for. IGMsg also caps how fast DMs go out on big posts and rotates message variants so replies don't look copied. Will Instagram ban you? →

Instagram allows up to 750 private replies per hour per account. Each IGMsg automation can also be capped (up to 200 an hour); anything over the cap is queued and sent newest-first instead of being dropped. Instagram DM limits →

No. Meta only lets businesses message people who interacted first - a comment, a Story reply or a DM - and IGMsg follows that rule. Cold outreach tools that do otherwise put accounts at risk.

No. You connect with Instagram's own login screen and can remove IGMsg's access from Instagram settings at any time. Privacy policy →

What it needs to run your automations: the commenter's Instagram username, the comment that triggered the DM, delivery status, and any email or phone number they chose to send you. You can export your leads, and deleting your account deletes them. Privacy policy →

Yes - posts, Reels and Lives, plus Story replies. On paid plans, one automation can cover every post, including future ones.

Yes. Each DM can carry a button with your link, or a Razorpay or Stripe payment link so people can buy without leaving Instagram. Sell in the DM →

Yes, on every plan. Turn on contact capture and the DM asks for an email or phone number; the reply is saved on the lead and you can send an automatic thank-you. Build an email list →

Optionally. IGMsg can post a short public reply such as "Sent! Check your DMs", with rotating variants. People who aren't your followers get the DM in Message Requests, so the public reply is what tells them to look. Message Requests explained →

Pick a match mode: Contains (the keyword anywhere in the comment), Exact (the whole comment) or Any comment. Add several keywords per automation - other spellings, other languages, even emoji. Keyword match modes →

Yes, on paid plans. You set one or more follow-up messages after the first DM, and each goes out only while Instagram's 24-hour messaging window is still open.

Yes. The AI inbox agent answers questions in DMs using only the business details you give it, starts in a review-first dry-run mode, and hands over to you when someone asks for a human. It's on Business and Lifetime Pro + AI.

Yes. Business connects 5 Instagram accounts and adds 5 teammate logins; billing and account connections stay with the owner. For agencies →

Most comments arrive in the first hours after you post, but posts keep collecting them for weeks from Explore, search and shares. Switch the automation on before you post and leave it running.

One short word that matches your offer and is easy to type - LINK, PRICE, INFO or GUIDE. Use Contains matching and add variations, because people write "link please", add emoji or type in their own language. Comment keyword ideas →

Thank them, deliver what you promised in one line, and put the offer in the button text itself (for example "Get 10% off"). Keep it short - Instagram rejects DMs over 1,000 characters. DM templates →

Yes - the Comment-to-DM Playbook: 30 keyword and DM scripts for creators, coaches, stores, agencies and local businesses, with Hinglish versions. It's a free PDF. Get the free playbook →

IGMsg does one job - Instagram comments and Story replies into DMs - and prices it flat with unlimited DMs. ManyChat is a broader chatbot builder priced by contacts. Pick ManyChat for multi-channel flows; pick IGMsg if Instagram is your channel and you want a price that doesn't climb as you grow. IGMsg vs ManyChat →

It depends on the job. We compared seven tools on price, limits and features, with prices taken from each vendor's own pricing page. Best DM automation tools →

It's built for them: rupee pricing, UPI through Razorpay, Razorpay payment links inside the DM, and keywords that work in Hinglish or any language. Instagram DM automation in India →