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What comment-to-DM actually does for an account

Real results from IGMsg accounts: how many DMs went out, how many people they reached, and the exact setup behind them. Accounts are anonymised, and we only show what we can measure - we don't see our customers' sales.

Numbers as of October 14, 2026

A hair-care clinic · Health & beauty clinic

61,755 DMs delivered in three months, one automation per post

A clinic posting treatment content gave every post its own comment-to-DM automation, in its audience's own language.

61,755DMs delivered
55,312people reached
4,470DMs on its busiest day
96.5%delivery rate

What they set up

  • 43 automations - one per post, each with keywords in the audience's language
  • A public reply under every comment so people knew to check their DMs
  • A link button on 6 of those automations
  • A follow-up message on one automation

The lesson: Volume came from consistency, not one viral post: every new post went live with its own keyword the same day, so the clinic never lost a commenter.

July - October 2026

A small hardware brand · D2C product brand

One Reel, one automation, 7,952 DMs

A small brand posted a product demo Reel and asked viewers to comment a single word.

7,952DMs delivered
7,923people reached
1automation
99.3%delivery rate

What they set up

  • Keywords in three languages for the same word, so international viewers matched
  • A DM personalised with {{username}} that explained the product
  • A button with the offer in the label (product link + 10% off)
  • A public reply under each comment and message variants so replies never looked copied

The lesson: Putting the offer in the button text itself gave people a reason to tap before reading the message.

August - October 2026

Free PDF · 13 pages The Comment-to-DM Playbook Steal these setups: 30 keyword + DM scripts, ready to paste. Get it free

A fashion boutique · Online clothing store

Product keywords on every post: 4,866 DMs to 4,703 shoppers

A boutique let shoppers comment the product they wanted - coat, knit, pants - or simply SHOP, and sent the right product link.

4,866DMs delivered
4,703shoppers reached
632DMs on its busiest day
98.6%delivery rate

What they set up

  • 9 automations with product-name keywords plus SHOP and LINK
  • A short, friendly DM with a single "Shop!" button to the product page
  • Message variants on every automation
  • A public reply under each comment

The lesson: Naming the product as the keyword ("comment KNIT") made the caption do the selling and sent each shopper straight to the right page.

August - October 2026

A lifestyle creator · Creator with a product

802 DMs on launch day for a product drop

A creator launched a product and a guide, and used LINK and GUIDE as the comment keywords.

3,670DMs delivered
802DMs on launch day
3automations
99.5%delivery rate

What they set up

  • 3 automations covering the product and the guide
  • Keywords that included the link emoji and "link please", the way fans actually comment
  • A DM that invited a follow alongside the link
  • A button named after the product

The lesson: Matching how fans really type - emoji, "link please" - caught comments a single exact keyword would have missed on the biggest day.

July - October 2026

Run the same setup on your next post

Every account above started on the free plan: connect Instagram, pick a post, add a keyword, write the DM. It takes about two minutes and you never share your password. Start free and set up your first automation, or see how IGMsg compares in our ranking of the best Instagram DM automation tools.

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Free forever plan. Official Meta API. First automation live in about 2 minutes.