ShipDelight + Instagram DM automation
Use ShipDelight delivery events to DM customers at every milestone, keeping them informed from dispatch to doorstep without any manual tracking.
Use cases
What you can do with IGMsg + ShipDelight
DM customers at each delivery milestone tracked in ShipDelight.
Send proactive dispatch and delivery confirmations to Instagram.
Cut failed deliveries by prompting customers to confirm availability.
Keep post-purchase updates on the channel customers already use.
Setup
How to connect ShipDelight with IGMsg today
A one-click native ShipDelight integration is on our roadmap. In the meantime, here are the reliable ways to connect the two right now - both fully supported.
Link ShipDelight inside the DM
The simplest path: put your ShipDelight link - a checkout, form, page, or invite - into the automated DM. When someone comments your keyword or replies to your Story, they get it instantly. Works today, no setup required.
Connect via webhooks & REST API
For two-way data, use IGMsg's REST API and HMAC-signed webhooks. Fire ShipDelight actions from a new keyword match, DM sent, or Story reply - directly or through Zapier, Make, or n8n.
ShipDelight integration - FAQ
Via webhooks/REST API today - forward ShipDelight events to IGMsg to trigger DMs. A native integration is planned.
Yes - every DM uses your own templates, with variants and the customer's handle.
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