Native integration on the roadmap
Returns
Return Prime + Instagram DM automation
Connect Return Prime so shoppers get DM updates about returns, exchanges, and refunds - reducing anxiety and the manual back-and-forth returns usually create.
Use cases
What you can do with IGMsg + Return Prime
DM customers when a return or exchange is approved, received, or refunded.
Send return instructions and labels directly to Instagram.
Cut support tickets by proactively updating return status.
Turn a smooth return into a repeat-purchase nudge.
Setup
How to connect Return Prime with IGMsg today
A one-click native Return Prime integration is on our roadmap. In the meantime, here are the reliable ways to connect the two right now - both fully supported.
1
Link Return Prime inside the DM
The simplest path: put your Return Prime link - a checkout, form, page, or invite - into the automated DM. When someone comments your keyword or replies to your Story, they get it instantly. Works today, no setup required.
2
Connect via webhooks & REST API
For two-way data, use IGMsg's REST API and HMAC-signed webhooks. Fire Return Prime actions from a new keyword match, DM sent, or Story reply - directly or through your own automation tool.
FAQ
Return Prime integration - FAQ
Can IGMsg DM return status from Return Prime?
Via webhooks/REST API today - forward Return Prime events to IGMsg to trigger the right DM. Native integration is planned.
Does this help retention?
A well-handled return builds trust; proactive DMs turn a return into a reason to come back.
Keep reading
Guides for Return Prime + Instagram DMs
More integrations