Zoho CRM + Instagram DM automation
Auto-create leads in Zoho CRM from Instagram comments and Story replies, and log every DM so your sales team has the full context before they reach out.
Use cases
What you can do with IGMsg + Zoho CRM
Create a Zoho lead the moment a commenter matches a keyword.
Log DM sends and replies against the matching Zoho record.
Trigger Zoho workflows and assignment rules from Instagram engagement.
Keep Instagram handles and lead sources in sync with your pipeline.
Setup
How to connect Zoho CRM with IGMsg today
A one-click native Zoho CRM integration is on our roadmap. In the meantime, here are the reliable ways to connect the two right now - both fully supported.
Link Zoho CRM inside the DM
The simplest path: put your Zoho CRM link - a checkout, form, page, or invite - into the automated DM. When someone comments your keyword or replies to your Story, they get it instantly. Works today, no setup required.
Connect via webhooks & REST API
For two-way data, use IGMsg's REST API and HMAC-signed webhooks. Fire Zoho CRM actions from a new keyword match, DM sent, or Story reply - directly or through Zapier, Make, or n8n.
Zoho CRM integration - FAQ
Yes - via IGMsg's webhooks/REST API into the Zoho CRM API (directly or through Zapier/Make). A native Zoho integration is on the roadmap.
The same webhook/API approach works with Bigin and other Zoho products that expose a contacts/deals API.
More integrations
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